# Application Support

**URL:** https://community.kinsta.com/c/devkinsta/application-support/8.md?page=11

[Latest](https://community.kinsta.com/latest.md) · [Categories](https://community.kinsta.com/categories.md)

**Page:** 12

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## [DK0024 Error SSL (Windows10)](https://community.kinsta.com/t/dk0024-error-ssl-windows10/799)

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**Author:** [@Marie\_Charton](https://community.kinsta.com/u/Marie_Charton)\
**Replies:** 9\
**Last updated:** [November 11, 2021, 2:58pm UTC](https://community.kinsta.com/t/dk0024-error-ssl-windows10/799 "2021-11-11T14:58:26Z")

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Hi , I’m on Windows 10 , and it’s impossible for me to install the SSL certificate … I’m running the program as administrator… but no way… always an error message on the panel of my website. In main.log I have : \[erro…

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## [Error Log Settings for message length](https://community.kinsta.com/t/error-log-settings-for-message-length/1103)

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**Author:** [@robruiz](https://community.kinsta.com/u/robruiz)\
**Replies:** 9\
**Last updated:** [November 11, 2021, 2:35pm UTC](https://community.kinsta.com/t/error-log-settings-for-message-length/1103 "2021-11-11T14:35:18Z")

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A common trick I use to gain insight into what certain arrays/object contain is I use a custom write\_log function that essentially just prints out info to the php error log in a very clean way. The code can be found here.…

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## [DNS\_PROBE\_FINISHED\_NXDOMAIN showing in the new single wordpress local installation](https://community.kinsta.com/t/dns-probe-finished-nxdomain-showing-in-the-new-single-wordpress-local-installation/1010)

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**Author:** [@dhuaman](https://community.kinsta.com/u/dhuaman)\
**Replies:** 2\
**Last updated:** [November 10, 2021, 2:53pm UTC](https://community.kinsta.com/t/dns-probe-finished-nxdomain-showing-in-the-new-single-wordpress-local-installation/1010 "2021-11-10T14:53:24Z")

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Q: Date/Time this occurred (Provide your time zone also) A: 10/01/2021 7pm (GMT-5) Q: DevKinsta Version A: 2.1.0 Q: OS Version A: Windows 10 Q: Docker Desktop Version A: Docker Desktop 4.1.0 (69386) Q: Were any e…

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## [Docker and Browsersync](https://community.kinsta.com/t/docker-and-browsersync/956)

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**Author:** [@dgrueda](https://community.kinsta.com/u/dgrueda)\
**Replies:** 2\
**Last updated:** [November 10, 2021, 2:53pm UTC](https://community.kinsta.com/t/docker-and-browsersync/956 "2021-11-10T14:53:03Z")

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Hi, I’m developing my CSS and JS using gulp and BrowserSync to have a live reload of the site when I save changes on my files. My issue is that BrowserSync is creating a server on localhost:3000 instead of accessing the…

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## [EACCES permission denied](https://community.kinsta.com/t/eacces-permission-denied/983)

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**Author:** [@Aksel](https://community.kinsta.com/u/Aksel)\
**Replies:** 4\
**Last updated:** [November 10, 2021, 2:52pm UTC](https://community.kinsta.com/t/eacces-permission-denied/983 "2021-11-10T14:52:47Z")

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Encountering the following issue when trying to change PHP version of a DevKinsta site through DevKinsta interface(PHP 7.4 → PHP 8.0). This issue is likely applicable in other situtations where user input within the appl…

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## [Slow wp-admin; 500 error admin-ajax.php; M1 Macbook](https://community.kinsta.com/t/slow-wp-admin-500-error-admin-ajax-php-m1-macbook/957)

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**Author:** [@Chronic\_Pete](https://community.kinsta.com/u/Chronic_Pete)\
**Replies:** 16\
**Last updated:** [November 10, 2021, 2:52pm UTC](https://community.kinsta.com/t/slow-wp-admin-500-error-admin-ajax-php-m1-macbook/957 "2021-11-10T14:52:29Z")

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I’m using DevKinsta on a new macbook pro (M1). The front-end of one of the websites loads fine, but the wp-admin back-end is painfully slow, sometimes taking 20-30 seconds to load a page. Additionally (and more importan…

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## [How to Install Ioncube for DevKinsta](https://community.kinsta.com/t/how-to-install-ioncube-for-devkinsta/947)

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**Author:** [@klikkit](https://community.kinsta.com/u/klikkit)\
**Replies:** 6\
**Last updated:** [November 10, 2021, 2:51pm UTC](https://community.kinsta.com/t/how-to-install-ioncube-for-devkinsta/947 "2021-11-10T14:51:41Z")

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I’m getting the following when I try to access my local dev site; Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security an…

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## [Setting up xDebug with PHPStorm and DevKinsta on Windows](https://community.kinsta.com/t/setting-up-xdebug-with-phpstorm-and-devkinsta-on-windows/951)

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**Author:** [@Ognjen\_Babic](https://community.kinsta.com/u/Ognjen_Babic)\
**Replies:** 2\
**Last updated:** [November 10, 2021, 2:50pm UTC](https://community.kinsta.com/t/setting-up-xdebug-with-phpstorm-and-devkinsta-on-windows/951 "2021-11-10T14:50:39Z")

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I’ve followed the guide posted by philippstracker on this link: Guide: How to set up Xdebug (on DevKinsta) with PhpStorm However, I couldn’t get it to establish conneciton. When I run php -v inside devkinsta\_fpm contai…

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## [Can't add certificate to Keychain - DK0023](https://community.kinsta.com/t/cant-add-certificate-to-keychain-dk0023/654)

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**Author:** [@Krisztian](https://community.kinsta.com/u/Krisztian)\
**Replies:** 16\
**Last updated:** [November 10, 2021, 2:49pm UTC](https://community.kinsta.com/t/cant-add-certificate-to-keychain-dk0023/654 "2021-11-10T14:49:46Z")

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Hi! I’ve successfully installed DevKinsta to MacOS Big Sur, I’ve tried to pull one of my kinsta sites into local, but at the end of the pull, it shows the error “DK0023”. I’ve looked after that problem, but I didn’t fin…

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## [Completely uninstalling DevKinsta](https://community.kinsta.com/t/completely-uninstalling-devkinsta/954)

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**Author:** [@motorsportprospects](https://community.kinsta.com/u/motorsportprospects)\
**Replies:** 12\
**Last updated:** [November 10, 2021, 2:47pm UTC](https://community.kinsta.com/t/completely-uninstalling-devkinsta/954 "2021-11-10T14:47:38Z")

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I do I completely uninstall DevKinsta on a Mac. I am having issues with the App and if I just drag it to the trash and reinstall it just picks up from where it left off. Something is causing issues from the last update. …

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## [Can the Kinsta environment backup restore anywhere?](https://community.kinsta.com/t/can-the-kinsta-environment-backup-restore-anywhere/976)

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**Author:** [@Steven\_Spencer](https://community.kinsta.com/u/Steven_Spencer)\
**Replies:** 2\
**Last updated:** [November 10, 2021, 2:47pm UTC](https://community.kinsta.com/t/can-the-kinsta-environment-backup-restore-anywhere/976 "2021-11-10T14:47:20Z")

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Environment Backup Create a downloadable archive file containing your entire website. You can create a downloadable backup once per week. The downloadable backup will be available for you to download for 24 hours. ==…

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## [DevKinsta Version of Site Shows HTTPS "Not Secure" - Uh oh!](https://community.kinsta.com/t/devkinsta-version-of-site-shows-https-not-secure-uh-oh/1018)

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**Author:** [@Karl\_Steinmann](https://community.kinsta.com/u/Karl_Steinmann)\
**Replies:** 4\
**Last updated:** [November 10, 2021, 2:46pm UTC](https://community.kinsta.com/t/devkinsta-version-of-site-shows-https-not-secure-uh-oh/1018 "2021-11-10T14:46:59Z")

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Hi. I’m a new DevKinsta customer, but in the long tradition of me finding ways to break things right out of the box (goes all the way back to when I was a kid), I’ve already managed to flummox the Kinsta techs, so they r…

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## [Imported website throws HTTP ERROR 500 and not opens in local server - failed to open stream](https://community.kinsta.com/t/imported-website-throws-http-error-500-and-not-opens-in-local-server-failed-to-open-stream/755)

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**Author:** [@cameronmenge](https://community.kinsta.com/u/cameronmenge)\
**Replies:** 12\
**Last updated:** [November 8, 2021, 8:50pm UTC](https://community.kinsta.com/t/imported-website-throws-http-error-500-and-not-opens-in-local-server-failed-to-open-stream/755 "2021-11-08T20:50:23Z")

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Q: Date/Time this occurred (Provide your time zone also) \*\*A: 8 June 2021 Q: DevKinsta Version \*\*A: Version 1.1.7 (1.1.7.1647) Q: OS Version \*\*A: MacOS Big Sur - 11.2.3 (20D91) Q: Docker Desktop Version \*\*A: 2.3.0…

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## [403 Forbidden (nginx) error - (reverse proxy)](https://community.kinsta.com/t/403-forbidden-nginx-error-reverse-proxy/1096)

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**Author:** [@lucas7c](https://community.kinsta.com/u/lucas7c)\
**Replies:** 2\
**Last updated:** [November 5, 2021, 5:05pm UTC](https://community.kinsta.com/t/403-forbidden-nginx-error-reverse-proxy/1096 "2021-11-05T17:05:05Z")

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Hi, I had installed devkinsta well. Then I imported the website from kinsta. But I get a 403 Forbidden error, can not open the website and the wpadmin page. My website is a reverse proxy website. I want to know if thi…

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## [403 Forbidden error (Reverse Proxy site)](https://community.kinsta.com/t/403-forbidden-error-reverse-proxy-site/1089)

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**Author:** [@lucas7c](https://community.kinsta.com/u/lucas7c)\
**Replies:** 0\
**Last updated:** [November 5, 2021, 2:07pm UTC](https://community.kinsta.com/t/403-forbidden-error-reverse-proxy-site/1089 "2021-11-05T14:07:51Z")

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(topic deleted by author)

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## [Error establishing a database connection](https://community.kinsta.com/t/error-establishing-a-database-connection/914)

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**Author:** [@WoodyP](https://community.kinsta.com/u/WoodyP)\
**Replies:** 40\
**Last updated:** [October 29, 2021, 2:29pm UTC](https://community.kinsta.com/t/error-establishing-a-database-connection/914 "2021-10-29T14:29:45Z")

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Hello, i updated devKinsta and Docker now when i try to open one of the sites i get the error “Error establishing a database connection”. It happens with all sites, if I try to open the database here too there are erro…

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## [Able to connect to database through DevKinsta but when I try tun run site can't find database](https://community.kinsta.com/t/able-to-connect-to-database-through-devkinsta-but-when-i-try-tun-run-site-cant-find-database/916)

<div class="topic-metadata">

**Author:** [@timo](https://community.kinsta.com/u/timo)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:29pm UTC](https://community.kinsta.com/t/able-to-connect-to-database-through-devkinsta-but-when-i-try-tun-run-site-cant-find-database/916 "2021-10-29T14:29:24Z")

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I’m trying to set up all of our sites locally. The first one set up without a hitch. On the second one after pulling down from Kinsta I got a white screen when trying to run the site through DevKinsta. After checking the…

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## [Windows 10 Pro upload theme requires FTP Credentials](https://community.kinsta.com/t/windows-10-pro-upload-theme-requires-ftp-credentials/888)

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**Author:** [@danemorgan](https://community.kinsta.com/u/danemorgan)\
**Replies:** 5\
**Last updated:** [October 29, 2021, 2:28pm UTC](https://community.kinsta.com/t/windows-10-pro-upload-theme-requires-ftp-credentials/888 "2021-10-29T14:28:31Z")

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I’m running into the FTP requirement that people were having earlier in the year. This is not happening with sites I pull from Kinsta, it is happening with adding new sites directly. I tried adding define(‘FS\_METHOD’,‘…

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## [Docker start fails from DevKinsta](https://community.kinsta.com/t/docker-start-fails-from-devkinsta/885)

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**Author:** [@danemorgan](https://community.kinsta.com/u/danemorgan)\
**Replies:** 6\
**Last updated:** [October 29, 2021, 2:28pm UTC](https://community.kinsta.com/t/docker-start-fails-from-devkinsta/885 "2021-10-29T14:28:13Z")

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If I start Docker manually before I start DevKinsta everything works fine. If i start DevKinsta without Docker already running, Docker shows that it is starting, but it never finishes starting. No errors, just perpetual…

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## [DevKinsta sites request FTP credentials when uploading plugins/themes](https://community.kinsta.com/t/devkinsta-sites-request-ftp-credentials-when-uploading-plugins-themes/883)

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**Author:** [@cryptochrome](https://community.kinsta.com/u/cryptochrome)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:28pm UTC](https://community.kinsta.com/t/devkinsta-sites-request-ftp-credentials-when-uploading-plugins-themes/883 "2021-10-29T14:28:00Z")

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I am referring to another thread, that has been closed after 3 days of inactivity (what??): Contrary to what was stated in the thread’s solution, this problem is not resolved. I am having the exact same issue on DevKi…

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## [Imported site always 301 redirects to live site](https://community.kinsta.com/t/imported-site-always-301-redirects-to-live-site/878)

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**Author:** [@ryanb](https://community.kinsta.com/u/ryanb)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:27pm UTC](https://community.kinsta.com/t/imported-site-always-301-redirects-to-live-site/878 "2021-10-29T14:27:46Z")

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I’m having an issue where the imported site always redirects to the live site. Two of us on the team are having the same issue. One using OSX, one using Windows 10. I’ve looked at which is very similar except this hap…

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## [Unable to login to new install / email recovery not working](https://community.kinsta.com/t/unable-to-login-to-new-install-email-recovery-not-working/661)

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**Author:** [@adco](https://community.kinsta.com/u/adco)\
**Replies:** 7\
**Last updated:** [October 29, 2021, 2:27pm UTC](https://community.kinsta.com/t/unable-to-login-to-new-install-email-recovery-not-working/661 "2021-10-29T14:27:34Z")

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Hi, I’ve created a new (default) WordPress install with DevKinsta (on a Windows 10 environment). It creates a site I can browse, but when I go to login to WP Admin immediately after it is created, WP Admin says " Error :…

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## [DivKinsta gets stuck at "Starting docker containers"](https://community.kinsta.com/t/divkinsta-gets-stuck-at-starting-docker-containers/829)

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**Author:** [@kalle](https://community.kinsta.com/u/kalle)\
**Replies:** 4\
**Last updated:** [October 29, 2021, 2:27pm UTC](https://community.kinsta.com/t/divkinsta-gets-stuck-at-starting-docker-containers/829 "2021-10-29T14:27:22Z")

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Although the issue sounds similar to this one, since the docker containers are actually created, I think my issue merits its own thread. DevKinsta freezes at "Starting docker containers" If the mods disagree, kindly mer…

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## [Installing plugins](https://community.kinsta.com/t/installing-plugins/824)

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**Author:** [@BenSlite](https://community.kinsta.com/u/BenSlite)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:27pm UTC](https://community.kinsta.com/t/installing-plugins/824 "2021-10-29T14:27:13Z")

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Can I install plugins? When I go to add new it is asking for FTP information. Where can I obtain that? Thanks!

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## [Duplicate Tables in DB](https://community.kinsta.com/t/duplicate-tables-in-db/822)

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**Author:** [@jamesryancooper](https://community.kinsta.com/u/jamesryancooper)\
**Replies:** 3\
**Last updated:** [October 29, 2021, 2:26pm UTC](https://community.kinsta.com/t/duplicate-tables-in-db/822 "2021-10-29T14:26:57Z")

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After importing my staging site into DevKinsta, I noticed that there are duplicate tables in the database. Some have the prefix wp\_ and others have the prefix wpkw\_. For example, the tables \[wpkw\_posts\] and \[wp\_posts\] bo…

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## [Connecting a local WordPress installation to a remote database on DevKinsta](https://community.kinsta.com/t/connecting-a-local-wordpress-installation-to-a-remote-database-on-devkinsta/787)

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**Author:** [@OakleyTDM](https://community.kinsta.com/u/OakleyTDM)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:26pm UTC](https://community.kinsta.com/t/connecting-a-local-wordpress-installation-to-a-remote-database-on-devkinsta/787 "2021-10-29T14:26:45Z")

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Hi– I’m writing to know if it’s possible for us to connect a local WordPress site to a remote database hosted on DevKinsta. We assume this will just be a case of setting up an SSH tunnel, although we’ve made attempts a…

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## [Command Line mysql import syntax help](https://community.kinsta.com/t/command-line-mysql-import-syntax-help/769)

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**Author:** [@Aly\_WM](https://community.kinsta.com/u/Aly_WM)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:26pm UTC](https://community.kinsta.com/t/command-line-mysql-import-syntax-help/769 "2021-10-29T14:26:17Z")

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Hi there, Having the same issue reporting in this closed thread: Can't import 130mb database - #4 by jasmink I see a solution here with command line import, but need a little help getting the syntax correct: docker e…

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## [Import kinsta site get stuck in the middle](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750)

<div class="topic-metadata">

**Author:** [@ohadf](https://community.kinsta.com/u/ohadf)\
**Replies:** 11\
**Last updated:** [October 29, 2021, 2:26pm UTC](https://community.kinsta.com/t/import-kinsta-site-get-stuck-in-the-middle/750 "2021-10-29T14:26:05Z")

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Q: Date/Time this occurred (Provide your time zone also) \*\*A: Monday, 7 June 2021 (GMT+3) Q: DevKinsta Version \*\*A: 1.1.7 Q: OS Version \*\*A: 11.3.1 Q: Docker Desktop Version \*\*A: 20.10.6 Q: Were any error codes o…

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## [JWT Authentication for WP REST API setup](https://community.kinsta.com/t/jwt-authentication-for-wp-rest-api-setup/774)

<div class="topic-metadata">

**Author:** [@Gregory\_Saumier-Finc](https://community.kinsta.com/u/Gregory_Saumier-Finc)\
**Replies:** 2\
**Last updated:** [October 29, 2021, 2:25pm UTC](https://community.kinsta.com/t/jwt-authentication-for-wp-rest-api-setup/774 "2021-10-29T14:25:03Z")

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I am trying to use JWT Authentication for WP REST API. I am able to generate bearer tokens and validate them using POST /jwt-auth/v1/token and also validate the token using POST /jwt-auth/v1/token/validate. When I try …

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## [Can't upload to media library](https://community.kinsta.com/t/cant-upload-to-media-library/751)

<div class="topic-metadata">

**Author:** [@dexter](https://community.kinsta.com/u/dexter)\
**Replies:** 5\
**Last updated:** [October 29, 2021, 2:24pm UTC](https://community.kinsta.com/t/cant-upload-to-media-library/751 "2021-10-29T14:24:48Z")

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Hello, I’m running DevKinsta on Kubuntu 21.04. I had some issues before but they had all been fixed and the application has been working flawlessly up until now. When I try uploading media on my localhost it states: “…

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