# Cannot import site backups

**URL:** <https://community.kinsta.com/t/cannot-import-site-backups/3957>\
**Category:** Bug Reports\
**Created:** [September 12, 2024, 5:58am UTC](https://community.kinsta.com/t/cannot-import-site-backups/3957 "2024-09-12T05:58:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chromed\_dude](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/chromed_dude/32/3897_2.png) [@chromed\_dude](https://community.kinsta.com/u/chromed_dude)\
**Post date:** [September 12, 2024, 5:58am UTC](https://community.kinsta.com/t/cannot-import-site-backups/3957/1 "2024-09-12T05:58:17Z")

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**Q: Date/Time this occurred (Provide your time zone also)**  
**A:**  
1:50am EST  
**Q: DevKinsta Version**  
**A:**  
2.13.4  
**Q: OS Version**  
**A:**  
ubuntu 22  
**Q: Docker Desktop Version**  
**A:**  
27.2.1  
**Q: Were any error codes or messages observed? If so, what were they?**  
**A:**  
cp: cannot create regular file ‘/home/p/DevKinsta/public/ccslocal/1eaad8e4-ec98-481e-b372-1dbfacf0dd10.png’: Permission denied  
repeated.

**Q: Detailed Description of the Problem**  
**A:**  
import of site backup fails at “import backup file” stage

![Screenshot from 2024-09-12 01-57-38](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/8/81b4c0a2b038f99671a1d9a8553926d820faaf74.png)

---

<div class="post-metadata">

**Author:** ![VladimirM](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/vladimirm/32/2786_2.png) [@VladimirM](https://community.kinsta.com/u/VladimirM)\
**Post date:** [September 12, 2024, 2:54pm UTC](https://community.kinsta.com/t/cannot-import-site-backups/3957/2 "2024-09-12T14:54:06Z")

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Hello there 👋

Can you please send us the entire [main.log](https://kinsta.com/docs/devkinsta/devkinsta-troubleshooting/error-codes/#viewing-the-application-log-file) file? Do you have other sites on DevKinsta and is the problem there too?

Kind regards