# Cloud Convert API

**URL:** <https://community.kinsta.com/t/cloud-convert-api/1240>\
**Category:** Application Support\
**Created:** [January 20, 2022, 4:03pm UTC](https://community.kinsta.com/t/cloud-convert-api/1240 "2022-01-20T16:03:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BeaverLab](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/beaverlab/32/881_2.png) [@BeaverLab](https://community.kinsta.com/u/BeaverLab)\
**Post date:** [January 20, 2022, 4:03pm UTC](https://community.kinsta.com/t/cloud-convert-api/1240/1 "2022-01-20T16:03:17Z")

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Hi,  
I’m experiencing problem using cloudconvert api on kinsta environment

> **[CloudConvert API](https://cloudconvert.com/api/v2)**
>
> \>File converter service - more than 200 different audio, video, document, ebook, archive, image, spreadsheet and presentation formats supported.

I have created a simple script to convert svg to png: locally or on other environment it works but on kinsta I’ve got this error:  
**Fatal error** : Uncaught CloudConvert\Exceptions\UnexpectedDataException: JsonMapper\_Exception: JSON property “started\_at” in class “CloudConvert\Models\Job” must not be NULL in

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**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\
**Post date:** [January 20, 2022, 4:29pm UTC](https://community.kinsta.com/t/cloud-convert-api/1240/2 "2022-01-20T16:29:12Z")

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Hi @BeaverLab, welcome to DevKinsta!

Unfortunately, that error doesn’t really say much about what’s going wrong. I also don’t see much documentation about CloudConvert and Docker-based environments. I would suggest asking about the error on CloudConvert’s Github and then going from there [cloudconvert · GitHub](https://github.com/cloudconvert)

It may be a missing dependency or just some incompatibility with our environment. Hopefully the developers can point you in the right direction. Feel free to let us know if it’s something missing with DevKinsta and we can look into it further!