# Description: Couldn’t download docker images.(windows)

**URL:** <https://community.kinsta.com/t/description-couldn-t-download-docker-images-windows/1731>\
**Category:** Application Support\
**Created:** [September 13, 2022, 8:56am UTC](https://community.kinsta.com/t/description-couldn-t-download-docker-images-windows/1731 "2022-09-13T08:56:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![arsdentclinic](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/arsdentclinic/32/1445_2.png) [@arsdentclinic](https://community.kinsta.com/u/arsdentclinic)\
**Post date:** [September 13, 2022, 8:56am UTC](https://community.kinsta.com/t/description-couldn-t-download-docker-images-windows/1731/1 "2022-09-13T08:56:54Z")

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I download devkinsta and install dock ,but I can’t open devkinsta

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<div class="post-metadata">

**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\
**Post date:** [September 13, 2022, 5:30pm UTC](https://community.kinsta.com/t/description-couldn-t-download-docker-images-windows/1731/2 "2022-09-13T17:30:20Z")

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Hi @arsdentclinic thanks for reaching out. Can you take a screenshot of what you see when you try to open DevKinsta?

Even better, can you please private message your main.log file to me? You can find instructions on where it is [here](https://kinsta.com/knowledgebase/devkinsta/error-codes/#info):

 ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/a/a72c1888f615f44d6355017d5a671078a3a3dc87.png)

The file location will look like this:  
`C:\Users\UESERNAME\AppData\Roaming\DevKinsta\logs`