# Installed on Macbook & just shows folder icon with a ? even after rebooting **URL:** \ **Category:** Installation\ **Created:** [February 8, 2021, 5:51pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344 "2021-02-08T17:51:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![BrentCopeland](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/brentcopeland/32/263_2.png) [@BrentCopeland](https://community.kinsta.com/u/BrentCopeland)\ **Post date:** [February 8, 2021, 5:51pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/1 "2021-02-08T17:51:25Z")
Tried installing on my macbook and it just started flashing a folder with a ? icon on it.I tried rebooting and it continues to do the same thing. I cannot access my macbook at all anymore. Is there any way to fix this? I tried command+r to try and repair things, but that does nothing. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [February 8, 2021, 6:24pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/2 "2021-02-08T18:24:45Z")
Hi @BrentCopeland . Welcome to DevKinsta. Sorry you’re having trouble. What part of the install were you at before the issue started? To recover your Mac, try the [following official steps from Apple](https://support.apple.com/en-us/HT204323). ---
**Author:** ![BrentCopeland](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/brentcopeland/32/263_2.png) [@BrentCopeland](https://community.kinsta.com/u/BrentCopeland)\ **Post date:** [February 12, 2021, 4:51pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/3 "2021-02-12T16:51:17Z")
I’ve been trying the things in that link and i’m down to the reinstall part, which I really don’t want to do. Can you give me some insight to what changes devkinsta makes that could cause this. When I try to change/check the startup drive, it won’t even list one there now. And will reinstalling the OS delete any files? This is my work laptop and I have a ton of files on there that I would like to keep. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [February 12, 2021, 7:52pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/4 "2021-02-12T19:52:25Z")
I’m sorry for the trouble @BrentCopeland . We’re not entirely sure how that could have happened. Do you recall what steps were taken exactly during the installation process? ---
**Author:** ![BrentCopeland](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/brentcopeland/32/263_2.png) [@BrentCopeland](https://community.kinsta.com/u/BrentCopeland)\ **Post date:** [February 12, 2021, 9:36pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/5 "2021-02-12T21:36:40Z")
Downloaded dmg, moved dmg to applications, it started installing. I don’t recall if there were any prompts, but I know it was doing something with docker. I went to work on another computer and when I checked back the ? icon was blinking. I know that’s not much help, but I didn’t see anything abnormal from other installations, so I didn’t really take note of what was going on. ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [February 16, 2021, 4:43pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/6 "2021-02-16T16:43:39Z")
Thank you for the additional information @BrentCopeland . It’s difficult to determine whether the installation of Docker may have caused that. It seems unlikely. I recommend re-installing MacOS and possibly seeing an Apple technician for further guidance on restoration and installation of MacOS. ---
**Author:** ![BrentCopeland](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/brentcopeland/32/263_2.png) [@BrentCopeland](https://community.kinsta.com/u/BrentCopeland)\ **Post date:** [March 9, 2021, 9:29pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/7 "2021-03-09T21:29:43Z")
At this point, I’m assuming it’s a bad hard drive with it not showing up now in any items that require you to select a hard drive. (Selecting boot drive, reinstalling, etc…). I’ll report back once I get a new drive and devkinsta installed. ---
**Author:** ![melissa](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/melissa/32/325_2.png) [@melissa](https://community.kinsta.com/u/melissa)\ **Post date:** [March 10, 2021, 5:47pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/8 "2021-03-10T17:47:34Z")
Hi @BrentCopeland 👋 Sorry to hear that it’s still problematic, personally when my old MacBook had a hard drive failure it behaved the same and required a new drive 😔 Let us know how it goes 🤞 ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [April 14, 2021, 4:30pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/9 "2021-04-14T16:30:34Z")
We haven’t heard back from you on this topic in a while. However, if you do need further assistance you can simply start a new conversation here on DevKinsta. Let us know if you need further assistance! 👋 ---
**Author:** ![michael](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/michael/32/31_2.png) [@michael](https://community.kinsta.com/u/michael)\ **Post date:** [April 14, 2021, 4:30pm UTC](https://community.kinsta.com/t/installed-on-macbook-just-shows-folder-icon-with-a-even-after-rebooting/344/10 "2021-04-14T16:30:37Z")