# Something Bad Happened - importing site from live or staging

**URL:** <https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496>\
**Category:** Application Support\
**Created:** [May 24, 2022, 7:14pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496 "2022-05-24T19:14:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Han](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/han/32/1157_2.png) [@Han](https://community.kinsta.com/u/Han)\
**Post date:** [May 24, 2022, 7:14pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496/1 "2022-05-24T19:14:15Z")

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Hi, I got a “Something Bad Happened” error when I tried to download a site. Previous sites have worked but this one doesnt seem to want to DL as I have tried twice now.

[main.log](https://community.kinsta.com/uploads/short-url/r1ORj7kQ0zPntd7QPb6kDuHulA6.log) (82.4 KB)

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**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\
**Post date:** [May 24, 2022, 8:43pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496/2 "2022-05-24T20:43:19Z")

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Hi @Han, welcome to DevKinsta!  
Is this failing at the same percentage each time? How far along is it getting?

Also is this a very large site? It looks like the error is a general “timeout” error:

```auto
[warn] [terminalExec] Error: [sender] io timeout after 60 seconds -- exiting
rsync error: timeout in data send/receive (code 30) at io.c(204) [sender=3.1.3]

```

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<div class="post-metadata">

**Author:** ![Han](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/han/32/1157_2.png) [@Han](https://community.kinsta.com/u/Han)\
**Post date:** [May 24, 2022, 8:44pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496/3 "2022-05-24T20:44:35Z")

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It gets to about 80% and the site is 1.01 gb

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**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\
**Post date:** [May 24, 2022, 8:46pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496/4 "2022-05-24T20:46:41Z")

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Is this a Staging or Live site? Is it the same issue for both environments?

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<div class="post-metadata">

**Author:** ![Han](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/han/32/1157_2.png) [@Han](https://community.kinsta.com/u/Han)\
**Post date:** [May 24, 2022, 8:47pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496/5 "2022-05-24T20:47:04Z")

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Same issue for both environments,

I have slow internet - could that be an issue?

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<div class="post-metadata">

**Author:** ![Kevin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/kevin/32/808_2.png) [@Kevin](https://community.kinsta.com/u/Kevin)\
**Post date:** [May 24, 2022, 9:19pm UTC](https://community.kinsta.com/t/something-bad-happened-importing-site-from-live-or-staging/1496/6 "2022-05-24T21:19:46Z")

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Yes, rsync can have issues with slower or unstable connections. You might have to reduce the site size. If you have single large files that you can manually copy over/delete that might help. Sometimes sites have leftover ZIPs or backups that don’t necessarily need to be transferred. Connection speed is all I can think of here.