# Unable to install one environment

**URL:** <https://community.kinsta.com/t/unable-to-install-one-environment/3144>\
**Category:** Application Support\
**Created:** [March 12, 2024, 4:14pm UTC](https://community.kinsta.com/t/unable-to-install-one-environment/3144 "2024-03-12T16:14:18Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![meganyokoco](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/meganyokoco/32/3104_2.png) [@meganyokoco](https://community.kinsta.com/u/meganyokoco)\
**Post date:** [March 12, 2024, 4:14pm UTC](https://community.kinsta.com/t/unable-to-install-one-environment/3144/1 "2024-03-12T16:14:18Z")

</div>

One install is not downloading, and is giving the error DK0012 on multiple machines, even though these machines are able to download other environments easily. No errors in the log on Kinsta, and the PHP workers were not maxed out.

---

<div class="post-metadata">

**Author:** ![Adrian\_L](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/adrian_l/32/2810_2.png) [@Adrian\_L](https://community.kinsta.com/u/Adrian_L)\
**Post date:** [March 13, 2024, 2:25am UTC](https://community.kinsta.com/t/unable-to-install-one-environment/3144/2 "2024-03-13T02:25:05Z")

</div>

Hello @meganyokoco, 👋

Welcome to the Kinsta Community!

In order to help you further investigate the error related to **DK0012** , could you please send me the **main.log** file of your DevKinsta via private message?

Depending on your [operating system](https://kinsta.com/docs/devkinsta/devkinsta-troubleshooting/error-codes), you can find the main.log file at the following locations:

Windows:  
`%userprofile%\AppData\Roaming\DevKinsta\logs`

Mac:  
`/Users/<yourusername>/Library/Logs/DevKinsta`

Linux:  
`~/.config/DevKinsta/logs on Ubuntu`

Let me know if you need any further help.

---

<div class="post-metadata">

**Author:** ![meganyokoco](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/meganyokoco/32/3104_2.png) [@meganyokoco](https://community.kinsta.com/u/meganyokoco)\
**Post date:** [March 13, 2024, 2:34pm UTC](https://community.kinsta.com/t/unable-to-install-one-environment/3144/3 "2024-03-13T14:34:43Z")

</div>

I sent the log to you via PM