# Why devKinsta does not import my website? **URL:** \ **Category:** Application Support\ **Created:** [September 27, 2023, 8:50pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553 "2023-09-27T20:50:53Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 27, 2023, 8:50pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/1 "2023-09-27T20:50:53Z")
Hello, I cannot import the website properly. Import process stack on the “Downloading remote site” and display the issue. How can we resolve it? ---
**Author:** ![ZachE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/zache/32/1683_2.png) [@ZachE](https://community.kinsta.com/u/ZachE)\ **Post date:** [September 27, 2023, 11:04pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/2 "2023-09-27T23:04:56Z")
Hi @Edgar_Khachaturov 👋 Can I verify that you’re doing the `Import from Kinsta` option, or are you doing `Import from Backup` ? In order to see what went wrong either way, we’ll need to see the DevKinsta logs: > **[DevKinsta Error Codes](https://kinsta.com/knowledgebase/devkinsta/error-codes/#viewing-the-application-log-file)** > > Find out what error codes may be returned in DevKinsta, what each of them means, and how you can fix them. If you can DM your log file as an attachment, and the hostname or MyKinsta link for environment/Site you’re trying to Import into DevKinsta, we can review and suggest a solution. Please copy your DM to @Agus and @Alessandro as well Best regards, Zach ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 28, 2023, 7:34am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/3 "2023-09-28T07:34:13Z")
Hi, thanks for you fast reply. I did the “Import from Kinsta”. I provide the main.log. Please, take a look. Also, include @Agus and @Alessandro to the conversation. Thanks [main.log](https://community.kinsta.com/uploads/short-url/9YJMB6lDAVObAbVoY0pINU3JmlM.log) (157.3 KB) ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [September 28, 2023, 7:49am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/4 "2023-09-28T07:49:12Z")
Hi @Edgar_Khachaturov, thank you for providing the log. 🤔 Could you please tell me what version of rsync image your Docker is using? You can check that by opening Docker, moving into the Images tab (top left) and then checking the Tag column for the `kinsta/devkinsta_rsync-ssh` image Regards, Alessandro ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 28, 2023, 8:02am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/5 "2023-09-28T08:02:40Z")
Hi @Alessandro Docker use the version 1.3.2 of kinsta/devkinsta\_rsync-ssh ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [September 28, 2023, 9:04am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/6 "2023-09-28T09:04:13Z")
Hum okay, that’s the latest, and is your Docker version 4.23.0? Am I right to say that is currently set to be used with WSL? ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 28, 2023, 10:45am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/7 "2023-09-28T10:45:35Z")
The docker version was around v4.13.00. I have updated it and tested it. Unfortunately, it returns an error. WSL was enabled from the start. Provide updated logs. [main.log](https://community.kinsta.com/uploads/short-url/e71aw5PWfKTvu0OZizcHSVvI1y9.log) (794.9 KB) ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 28, 2023, 10:46am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/8 "2023-09-28T10:46:32Z")
I use the WSL so: ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/6/6bcaa3619f5cc7554d1a4e25189b670bd3fc6e98.png) ![image](https://us1.discourse-cdn.com/flex020/uploads/kinsta/original/2X/c/c7a0cf709f879d997f50412633397a89c01532cb.png) ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [September 28, 2023, 11:23am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/9 "2023-09-28T11:23:01Z")
Thank you for the new log. Can you please give it a try now? Regards, Alessandro ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 28, 2023, 1:43pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/10 "2023-09-28T13:43:02Z")
I have tried one more time, but it displays the same error. ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [September 28, 2023, 2:16pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/11 "2023-09-28T14:16:36Z")
Can you please provide the new main log? There previous log was showing a permission issue in the wc-logs folder, I’d like to see if there’s something else now ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 28, 2023, 3:23pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/12 "2023-09-28T15:23:29Z")
Yes, of course [main.log](https://community.kinsta.com/uploads/short-url/xlwNSV8zvZDq3McIU14nrgaYjx1.log) (361.6 KB) Thanks ---
**Author:** ![ZachE](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/zache/32/1683_2.png) [@ZachE](https://community.kinsta.com/u/ZachE)\ **Post date:** [September 28, 2023, 8:13pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/14 "2023-09-28T20:13:46Z")
Hi Edgar! I’ve set permissions on a file on your Live which didn’t have read permissions that may have broken the connection: ./public/wp-content/uploads/lumise\_data/logs/debug.log I checked your filesystem for other files which were not 0644 but didn’t find any other files without user read permission, so I think that should fix the issue. Can you try the Import from Kinsta on your site’s Live environment once more? Best regards, Zach ---
**Author:** ![Edgar\_Khachaturov](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/edgar_khachaturov/32/2455_2.png) [@Edgar\_Khachaturov](https://community.kinsta.com/u/Edgar_Khachaturov)\ **Post date:** [September 29, 2023, 10:32am UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/15 "2023-09-29T10:32:15Z")
Hello, unfortunately, it does not work. Here are new logs [main.log](https://community.kinsta.com/uploads/short-url/vn5Oe1LqsoMBIiEweZBz3jQhcWz.log) (651.2 KB) ---
**Author:** ![Alessandro](https://sea2.discourse-cdn.com/flex020/user_avatar/community.kinsta.com/alessandro/32/2310_2.png) [@Alessandro](https://community.kinsta.com/u/Alessandro)\ **Post date:** [September 29, 2023, 3:07pm UTC](https://community.kinsta.com/t/why-devkinsta-does-not-import-my-website/2553/16 "2023-09-29T15:07:00Z")
Hi @Edgar_Khachaturov for some reason, the permissions of a log file (debug.log) inside the following folder keeps changing: /wp-content/uploads/lumise\_data/logs/ Perhaps you can temporarily disable the plugin that uses that path and delete the debug.log file via SFTP or via SSH. Regards, Alessandro