Error: Something bad happened - when trying to import site from myKinsta

Howdy @criana

Welcome to the Kinsta Community!

I’m sorry to hear that you’re experiencing issues with our DevKinsta app. To help us investigate the problem further, could you please send me a private message with the DevKinsta main.log file?

For Mac users, you can typically find the log file at the following location:
/Users/<yourusername>/Library/Logs/DevKinsta/main.log.

Thank you!

Gladly, just sent over the log file in a private message.

Alright @criana,

Thank you kindly for your patience friend.

This was an odd one, but this could be a /.quarantine directory inside the /public directory.

Looking over the main.log, right before the progress indicator returns a failure, there’s a failed: Permission denied message.

It looks like the /.quarantine directory may contain suspected malware.

May you try removing that directory from the environment you’re pulling into DevKinsta, then try again, and let me know if the operation is successful.

@ShawnC I just logged into SFTP for both the Live and Dev environments, found the .quarantine folder, and checked for files; there were none. But to make matters more interesting, I also can not delete it. I got a permissions denied when trying to remove it. I tried SSH as well with no luck. Screenshot attached.

Hi @criana,

Thank you for your response. I checked both the Live and Dev environments and can no longer find the .quarantine folder. It appears that it may have been successfully removed already.

However, I see this error in the log as well:

[2026-05-30 12:22:37.039] [error] SyntaxError: Unexpected non-whitespace character after JSON at position 1608

Can you please double check wp-config.php and confirm that DOMAIN_CURRENT_SITE isn’t set to undefined or wrong domain?

Could you please try the following as well:

  • Close DevKinsta completely and make sure it is fully shut down
  • Open Docker and delete only the containers that start with devkinsta_
    Please do not delete the volumes, and do not remove any other containers that are not related to DevKinsta
  • Start DevKinsta again so it can recreate the containers

We will wait for your update.

Hi @merineth ,

I was working with @ShawnC and we were able to resolve the file permissions issue at the server where the .quarantine files were living in both live and dev environments. Once those were removed, the site copied down to local without any issues.

This is what worked for me on Windows:

TL;DR

Once you’ve gotten your error from trying to import your site, copy the DB password shown in the site info.

Then do this:

docker exec devkinsta_db mysql -u root -e “ALTER USER ‘root’@‘localhost’ IDENTIFIED BY ‘PASTE_PWD’; FLUSH PRIVILEGES;”

docker exec devkinsta_db mysql -u root -pPASTE_PWD -e “CREATE USER IF NOT EXISTS ‘root’@‘%’ IDENTIFIED BY ‘PASTE_PWD’; GRANT ALL PRIVILEGES ON . TO ‘root’@‘%’ WITH GRANT OPTION; FLUSH PRIVILEGES;”

Should be g2g.

Long version:

The MariaDB container comes up on a volume that already has data, so it skips password initialization even though DevKinsta hands it a MYSQL_ROOT_PASSWORD. That leaves the DB’s root account with a password (or none) that doesn’t match the one in DevKinsta’s config, so every create database over localhost fails with 1045, and the later import over the Docker network fails with 1130 because there’s no root@'%' grant for the FPM container’s subnet (172.172.0.x). When Docker Desktop restarts, it cleared the containers but persistent Docker volumes seemed to have remained. The MariaDB container reuses the old volume data and skips password initialization, even though the MYSQL_ROOT_PASSWORD environment variable is set, which causes a mismatch between DevKinsta’s expected password and the actual database state.

Confirm your DB password in the import info within DevKinsta,

Then, with the containers running (don’t run DevKinsta as admin), open Command Prompt and run these two commands, substituting your exact password for PASTE_PWD:

docker exec devkinsta_db mysql -u root -e "ALTER USER 'root'@'localhost' IDENTIFIED BY 'PASTE_PWD'; FLUSH PRIVILEGES;"

docker exec devkinsta_db mysql -u root -pPASTE_PWD -e "CREATE USER IF NOT EXISTS 'root'@'%' IDENTIFIED BY 'PASTE_PWD'; GRANT ALL PRIVILEGES ON *.* TO 'root'@'%' WITH GRANT OPTION; FLUSH PRIVILEGES;"

The first command sets root@localhost to the password DevKinsta expects (fixing the 1045 on database creation). The second creates root@'%' and grants it (fixing the 1130 when the FPM container connects over the network). Note there’s no space after -p. Then retry the import in DevKinsta.

Followed all these steps as I have done previously and still getting the same error. I have sent you the updated log. Please advise as this is becoming quite frustrating.

Thanks

Hi @Robert_Scott! Welcome to the Kinsta Community forums.

I am sorry to hear you are also experiencing this same error. I see you mentioned you have sent an updated log. Could you clarify which member of our team you sent the log file to? Certain members of our team are only available Monday - Friday. I would be happy to help take a look at this over the weekend if you also would like to direct message the main.log file to me.

Looking forward to hearing from you!

Hi, @VladimirM @Adrian_L Please suggest a solution.

one installment is complete but it’s not working.

Hello @Muhammad_Waqas :waving_hand:

The install hasn’t completed, because your hosts file wasn’t updated and .local is returning DNS error.

Please send as the main.log from DevKinsta. Here’s how to obtain it:

Kind regards

here is the logs but i do not know why it need DNS for local dummy site because it's like localhost what i need to add into top level domain instead of .local? worthkeep is the project site name and then i need to make url instead of worthkeep.local?

[2026-09-09 19:46:12.240] [info] [deactivateSite] Deactivating site worthkeep.
[2026-09-09 19:46:12.242] [info] [dockerUtil/getContainer] Get ‘devkinsta_nginx’ Docker container
[2026-09-09 19:46:12.261] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.265] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.284] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.282] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.465] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.463] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.472] [info] [containerExec] Command ‘sed -i ‘/^.error_log.$/a \ \ return 404 “Site stopped by DevKinsta”;’ /etc/nginx/sites/worthkeep.conf’ on devkinsta_nginx finished with exit code 0
[2026-09-09 19:46:12.473] [info] [restartNginx] Restarting nginx service
[2026-09-09 19:46:12.687] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.691] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.704] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.702] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.807] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.805] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:12.857] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:46:12.858] [info] [isWpSite] Checking if worthkeep is a Wordpress site
[2026-09-09 19:46:12.859] [info] [ViewSite] checking site unread emails
[2026-09-09 19:46:12.857] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local
[2026-09-09 19:46:12.866] [info] Response: 200 OK
[2026-09-09 19:46:12.867] [info] Response headers: {
‘content-type’: ‘application/json’,
date: ‘Wed, 09 Sep 2026 14:46:12 GMT’,
‘content-length’: ‘42’,
connection: ‘close’
}
[2026-09-09 19:46:12.868] [info] Response data: { total: 0, count: 0, start: 0, items: }
[2026-09-09 19:46:12.868] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local
[2026-09-09 19:46:13.057] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta_fpm finished with exit code 1
[2026-09-09 19:46:15.953] [info] [activateSite] Activating site worthkeep.
[2026-09-09 19:46:15.955] [info] [dockerUtil/getContainer] Get ‘devkinsta_nginx’ Docker container
[2026-09-09 19:46:15.973] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:15.973] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:15.999] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.015] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.124] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.127] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.131] [info] [containerExec] Command ‘sed -i ‘/^.return 404 “Site stopped by DevKinsta”;.$/d’ /etc/nginx/sites/worthkeep.conf’ on devkinsta_nginx finished with exit code 0
[2026-09-09 19:46:16.132] [info] [restartNginx] Restarting nginx service
[2026-09-09 19:46:16.229] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.226] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.230] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.234] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.285] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.288] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:46:16.308] [info] [activateSite] Site worthkeep activated.
[2026-09-09 19:46:16.342] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:46:16.343] [info] [isWpSite] Checking if worthkeep is a Wordpress site
[2026-09-09 19:46:16.343] [info] [ViewSite] checking site unread emails
[2026-09-09 19:46:16.342] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local
[2026-09-09 19:46:16.346] [info] Response: 200 OK
[2026-09-09 19:46:16.346] [info] Response headers: {
‘content-type’: ‘application/json’,
date: ‘Wed, 09 Sep 2026 14:46:16 GMT’,
‘content-length’: ‘42’,
connection: ‘close’
}
[2026-09-09 19:46:16.347] [info] Response data: { total: 0, count: 0, start: 0, items: }
[2026-09-09 19:46:16.348] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local
[2026-09-09 19:46:16.533] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta_fpm finished with exit code 1
[2026-09-09 19:46:19.155] [info] [setSsl] Set ssl (id: 0392fe69-8a11-43d6-9f7f-3f6ef639e035)
[2026-09-09 19:46:19.158] [info] [sslURL] SSL Urls: {
from: ‘http ://worthkeep.local’,
to: ‘https ://worthkeep.local’,
siteUrl: ‘worthkeep.local’
}
[2026-09-09 19:46:19.158] [info] [getDevKinstaPath] get DevKinsta path
[2026-09-09 19:46:19.159] [info] [isWslMode] check if docker runs on wsl mode
[2026-09-09 19:46:19.161] [info] [getDockerInfo] get Docker info
[2026-09-09 19:46:19.163] [info] [installPlatformWindows] Certpath: “\wsl.localhost\docker-desktop\mnt\docker-desktop-disk\data\docker\volumes\DevKinsta\ssl\worthkeep.local.crt”
[2026-09-09 19:46:19.250] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:46:19.251] [info] [isWpSite] Checking if worthkeep is a Wordpress site
[2026-09-09 19:46:19.253] [info] [ViewSite] checking site unread emails
[2026-09-09 19:46:19.253] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local
[2026-09-09 19:46:19.259] [info] Response: 200 OK
[2026-09-09 19:46:19.260] [info] Response headers: {
‘content-type’: ‘application/json’,
date: ‘Wed, 09 Sep 2026 14:46:19 GMT’,
‘content-length’: ‘42’,
connection: ‘close’
}
[2026-09-09 19:46:19.262] [info] Response data: { total: 0, count: 0, start: 0, items: }
[2026-09-09 19:46:19.263] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local
[2026-09-09 19:46:19.494] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta_fpm finished with exit code 1
[2026-09-09 19:46:23.556] [info] [updateWpConfigUrl]: update urls in wp-config.php. Site: worthkeep Pairs: [ { from: ‘http ://worthkeep.local’, to: ‘https ://worthkeep.local’ } ]
[2026-09-09 19:46:23.558] [info] [getDevKinstaPath] get DevKinsta path
[2026-09-09 19:46:23.560] [info] [isWslMode] check if docker runs on wsl mode
[2026-09-09 19:46:23.561] [info] [getDockerInfo] get Docker info
[2026-09-09 19:46:23.575] [info] [wpSearchAndReplace] Search and replace. Source: http ://worthkeep.local, to: https ://worthkeep.local
[2026-09-09 19:46:23.577] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:46:23.871] [info] [containerExec] Command ‘cd /www/kinsta/public/worthkeep && /usr/bin/php8.0 /usr/local/bin/wp --allow-root --skip-themes --skip-plugins search-replace http ://worthkeep.local https ://worthkeep.local --all-tables’ on devkinsta_fpm finished with exit code 1
[2026-09-09 19:46:23.875] [info] [setSsl] { sslHandlerResponse: true }
[2026-09-09 19:46:23.875] [info] [setSsl] { newSslState: true }
[2026-09-09 19:46:23.898] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:46:23.898] [info] [isWpSite] Checking if worthkeep is a Wordpress site
[2026-09-09 19:46:23.899] [info] [ViewSite] checking site unread emails
[2026-09-09 19:46:23.897] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=worthkeep.local
[2026-09-09 19:46:23.901] [info] Response: 200 OK
[2026-09-09 19:46:23.902] [info] Response headers: {
‘content-type’: ‘application/json’,
date: ‘Wed, 09 Sep 2026 14:46:23 GMT’,
‘content-length’: ‘42’,
connection: ‘close’
}
[2026-09-09 19:46:23.903] [info] Response data: { total: 0, count: 0, start: 0, items: }
[2026-09-09 19:46:23.904] [info] [getSiteMailbox] 0 emails retrieved. for domain worthkeep.local
[2026-09-09 19:46:24.082] [info] [containerExec] Command ‘wp --allow-root --skip-themes --skip-plugins core is-installed --path=/www/kinsta/public/worthkeep’ on devkinsta_fpm finished with exit code 1

here are the logs when we try to install or setup new site and it stuck on 20% showing something bad happened.

[2026-09-09 19:53:20.843] [info] [getDevKinstaPath] get DevKinsta path
[2026-09-09 19:53:20.845] [info] [isWslMode] check if docker runs on wsl mode
[2026-09-09 19:53:20.847] [info] [getDockerInfo] get Docker info
[2026-09-09 19:53:34.156] [info] [custom/AddSite] Start creating custom wordpress project. Site name: TestWeb
[2026-09-09 19:53:34.158] [info] [getDevKinstaPath] get DevKinsta path
[2026-09-09 19:53:34.159] [info] [isWslMode] check if docker runs on wsl mode
[2026-09-09 19:53:34.160] [info] [getDockerInfo] get Docker info
[2026-09-09 19:53:34.177] [info] [initSiteFolder] initializing site folder testweb
[2026-09-09 19:53:34.179] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:53:34.309] [info] [SiteNav]: Navbar reloaded, unread message: no
[2026-09-09 19:53:34.323] [info] [ViewSite] checking wp site version
[2026-09-09 19:53:34.325] [info] [ViewSite] checking site unread emails
[2026-09-09 19:53:34.319] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:53:34.321] [info] [getSiteMailbox] Update site mailbox with API query: search?kind=containing&query=testweb.local
[2026-09-09 19:53:34.327] [info] Response: 200 OK
[2026-09-09 19:53:34.328] [info] Response headers: {
‘content-type’: ‘application/json’,
date: ‘Wed, 09 Sep 2026 14:53:34 GMT’,
‘content-length’: ‘42’,
connection: ‘close’
}
[2026-09-09 19:53:34.330] [info] Response data: { total: 0, count: 0, start: 0, items: }
[2026-09-09 19:53:34.331] [info] [getSiteMailbox] 0 emails retrieved. for domain testweb.local
[2026-09-09 19:53:34.344] [info] [containerExec] Command ‘test -d /www/kinsta/public/testweb && echo $?’ on devkinsta_fpm finished with exit code 1
[2026-09-09 19:53:34.346] [info] [dockerUtil/getContainer] Get ‘devkinsta_fpm’ Docker container
[2026-09-09 19:53:34.432] [info] [containerExec] Command ‘cd /www/kinsta/public/testweb && wp --allow-root --skip-themes --skip-plugins core version’ on devkinsta_fpm finished with exit code 2
[2026-09-09 19:53:34.441] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2026-09-09 19:53:34.441] [info] [containerExec] Command ‘mkdir /www/kinsta/public/testweb’ on devkinsta_fpm finished with exit code 0
[2026-09-09 19:53:34.442] [info] [createCertficiate] Creating SSL certificates for testweb.local
[2026-09-09 19:53:34.442] [info] [getDevKinstaPath] get DevKinsta path
[2026-09-09 19:53:34.442] [info] [isWslMode] check if docker runs on wsl mode
[2026-09-09 19:53:34.443] [info] [getDockerInfo] get Docker info
[2026-09-09 19:53:34.482] [info] [useMailhog] Mail socket opened.
[2026-09-09 19:53:34.498] [info] [checkWpVersion] site’s current version
[2026-09-09 19:53:34.499] [info] [checkWpVersion] site’s stored version 7.1
[2026-09-09 19:53:34.499] [info] [checkWpVersion] containerExec response test false
[2026-09-09 19:53:34.509] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2026-09-09 19:53:34.535] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2026-09-09 19:53:34.564] [info] [createCertficiate] Certificate created.
[2026-09-09 19:53:34.574] [info] [createCertficiate] SSL certificate files sucessfully created in \wsl.localhost\docker-desktop\mnt\docker-desktop-disk\data\docker\volumes\DevKinsta\ssl
[2026-09-09 19:53:34.575] [info] [createSiteConf] creating testweb.conf
[2026-09-09 19:53:34.576] [info] [getDevKinstaPath] get DevKinsta path
[2026-09-09 19:53:34.576] [info] [isWslMode] check if docker runs on wsl mode
[2026-09-09 19:53:34.577] [info] [getDockerInfo] get Docker info
[2026-09-09 19:53:34.582] [info] [createSiteConf] created testweb.conf successfully.
[2026-09-09 19:53:34.583] [info] [restartNginx] Restarting nginx service
[2026-09-09 19:53:34.633] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2026-09-09 19:53:34.673] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:53:34.680] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:53:34.678] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:53:34.686] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:53:34.733] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:53:34.740] [info] [watchDocker] Container: devkinsta_nginx, status: undefined
[2026-09-09 19:53:34.752] [info] [createDatabase] Creating database
[2026-09-09 19:53:34.752] [info] [createNewDb] Create database: TestWeb
[2026-09-09 19:53:34.753] [info] [dockerUtil/getContainer] Get ‘devkinsta_db’ Docker container
[2026-09-09 19:53:34.753] [warn] {
host: ‘127.0.0.1’,
mariadb: {
name: ‘devkinsta_db’,
user: ‘root’,
password: ‘3CBIyNMCQRWR3hr5’,
containerId: ‘devkinsta_db’,
port: ‘15100’
},
adminer: {
containerId: ‘96ffc338fa5ed7ecb0fe2565a10a0f2adb3637055e4c125718f3350c9f1a998e’,
name: ‘devkinsta_adminer’,
port: 15200
},
mailhog: {
containerId: ‘devkinsta_mailhog’,
name: ‘devkinsta_mailhog’,
port: ‘15400’
},
fpm: {
containerId: ‘devkinsta_fpm’,
name: ‘devkinsta_fpm’,
publicFolder: ‘/var/lib/docker/volumes/DevKinsta/public’,
privateFolder: ‘/var/lib/docker/volumes/DevKinsta/private’,
logsFolder: ‘/var/lib/docker/volumes/DevKinsta/logs’
},
nginx: {
containerId: ‘devkinsta_nginx’,
name: ‘devkinsta_nginx’,
kinstaFolder: ‘/var/lib/docker/volumes/DevKinsta/kinsta’,
publicFolder: ‘/var/lib/docker/volumes/DevKinsta/public’,
privateFolder: ‘/var/lib/docker/volumes/DevKinsta/private’,
logsFolder: ‘/var/lib/docker/volumes/DevKinsta/logs’
}
}
[2026-09-09 19:53:34.812] [info] [ProgressIndicator] { isFailed: false, isOpen: false }
[2026-09-09 19:53:34.875] [info] [containerExec] Command ‘mysql -u root -p****** -e “create database TestWeb;”’ on devkinsta_db finished with exit code 1
[2026-09-09 19:53:34.876] [error] [ipcMainStep] Error in operation SITE_CREATION, step database: Error: Error (1): UERROR 1045 (28000): Access denied for user ‘root’@‘localhost’ (using password: YES)
at C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:2:837383
at tryCatch (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1843893)
at Generator. (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1845538)
at Generator.next (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1844442)
at asyncGeneratorStep (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1836779)
at _next (C:\Program Files\DevKinsta\resources\app.asar\main.prod.js:8:1836999)
at processTicksAndRejections (node:internal/process/task_queues:95:5)
[2026-09-09 19:53:34.910] [info] [ProgressIndicator] { isFailed: true, isOpen: false }
[2026-09-09 19:53:34.916] [info] [ProgressIndicator] { isFailed: true, isOpen: true }

Hi @Muhammad_Waqas,

To help us take a closer look, could you please provide the following information?

  1. Machine OS version
  2. Docker Desktop version
  3. DevKinsta version

Additionally, please share the raw main.log file. For Windows, you can access the log file by clicking on “Reveal log file in File Manager” in DevKinsta (see screenshot below). For Mac OS, the log file is usually located at /Users/<yourusername>/Library/Logs/DevKinsta/main.log.

(Windows)

Thank you!

Hello :waving_hand: I just noticed your log shows error 1045 which is related to the database, and I posted a lengthy solution above. But please make sure to take it slow, and do all the steps, it should fix the issue :+1:

@Adrian_L log file is too long let me share it by doc link [redacted]

@Muhammad_Waqas :waving_hand:

As per my previous reply, the issue is the 1045 error, access denied for user ‘root’:


You need to reset the password and access.

My solution is at this link.

Once you complete these steps properly, you should be able to pull the site.

@VladimirM @Adrian_L i completed all the steps but still it’s not working for me.

@VladimirM @Adrian_L any one who is available for a quick short meeting please let me know so we can connect and solve it quickly.